Terms and Conditions

Reading the terms and conditions of any online casino or sportsbook is not the most exciting task, but it is one of the most important. The rules set out by Housebets govern every aspect of the player relationship, from account creation and deposits to bonuses, withdrawals, and account closure. This page summarises the key provisions in plain language so players can understand what is expected of them and what they can expect in return. The information below reflects the current operational and legal framework, which was substantially updated in April 2026.

Who Operates Housebets and Under What Licence

Housebets is owned and operated by Bridge Technologies B.V., registered under number 160264(0) at Dr. M.J. Hugenholtzweg 25, Willemstad, Curaçao. The platform holds a gaming licence issued by the Curaçao Gaming Control Board, licence number OGL/2024/431/0231. Fiat payment processing is handled separately by Bridge Technologies (Cyprus) Limited, registered as HE 440867 in Nicosia, Cyprus. The governing law for all terms is the laws of Curaçao. The English version of the Terms prevails over any translation, and any dispute about interpretation defaults to the English text.

For players who want to understand the full regulatory picture before playing, visiting the Housebets contact us page provides direct access to the support team for specific regulatory questions.

Account Rules and Eligibility

Only one account per player is permitted. If duplicate accounts are identified, the operator reserves the right to suspend both accounts and freeze any associated balances pending investigation. Players must be at least 18 years old, or the higher legal gambling age in their own jurisdiction, whichever applies. Registration requires accurate personal information, and third-party registrations are prohibited.

Importantly, the United Kingdom is a restricted jurisdiction. UK residents are not eligible to complete a valid registration, and the platform does not hold a UK Gambling Commission licence. Players attempting to register from a prohibited jurisdiction risk account suspension and forfeiture of funds.

Registration options include email with a username or alternative sign-up through X, Telegram, or MetaMask. By creating an account, each player confirms legal age and acceptance of the full Terms.

Account Security Responsibilities

Players are responsible for the security of login credentials and any linked cryptocurrency wallet keys. Multi-factor authentication is strongly recommended and supported on the platform. Withdrawal confirmation may require an email authorisation link as an additional security step. Any activity on an account that is traced to compromised credentials remains the player’s responsibility unless the platform is notified promptly.

Dormant Account Policy

Accounts with no activity for 12 months may incur a maintenance fee of GBP 10 per month, applied after 14 days notice. Accounts inactive for 36 consecutive months may be closed by the operator.

Know Your Customer and Verification Requirements

Verification at Housebets follows a risk-based model using automated and document-based checks, powered by Sumsub and other due-diligence tools. Full KYC becomes mandatory when cumulative deposits or withdrawals reach XCG 4,000, approximately GBP 2,000. Beyond that threshold, unverified withdrawals are capped at GBP 2,000 cumulative.

Documents that may be requested include:

• A government-issued photo ID
• Proof of address dated within the last 90 days
• A selfie or liveness check
• Source-of-funds or source-of-wealth evidence for higher-value accounts

KYC can also be triggered at registration, on withdrawal, during ongoing account monitoring, or when suspicious activity is detected. Withdrawals above GBP 50,000 or equivalent may receive an additional AML review. Access to deposits, withdrawals, or the account itself can be restricted until verification is complete.

Deposits and Withdrawals

Housebets operates as a crypto-first platform. Wagers and winnings are credited in the same currency used for the bet. Any GBP equivalents displayed on the platform are for reference only and do not represent a commitment to settle in fiat. The minimum deposit is GBP 10 in each selected currency.

Supported deposit assets include Bitcoin (BTC), Ethereum (ETH), Tether (USDT) on BEP20, ERC20, and TRC20 networks, BNB, Dogecoin (DOGE), Litecoin (LTC), Polygon (POL), Shiba Inu (SHIB), TRON (TRX), USD Coin (USDC), and Solana (SOL). Deposits are usually credited instantly after the required blockchain confirmations. If a deposit is not reflected within 60 minutes, players should contact support and provide the transaction ID.

Crypto withdrawals typically process within minutes to 24 hours. The return method defaults to the same wallet used for the original deposit. Third-party deposits are not accepted; funds must come from a wallet owned and controlled by the account holder. Before a fiat withdrawal is processed, 100% of the deposited amount must have been wagered at least once.

Bonus Terms and Wagering Rules

Every bonus or promotional offer at Housebets carries its own specific conditions. Cash balances are always wagered before bonus balances. Casino wagering is calculated using a 4% effective rate, which corresponds to the stated house-edge range of approximately 3.5% to 4.5% for most casino games. On the sportsbook side, GBP 1 wagered contributes GBP 0.75 toward any applicable wagering requirement, equivalent to a 3% effective contribution rate.

Unclaimed or expired bonuses may be cancelled. The upper cancellation limit is the offer claim period or 60 days, whichever is shorter. Each offer specifies its own expiry date, maximum stake per bet, eligible games, and withdrawal conditions. Players should review the specific terms of each promotion at the time of claiming, as no fixed public welcome bonus amount is currently advertised.

The current public promotions include a VIP Status Match offer, Instant Rakeback, Daily Rakeback, a Weekly Wager Leaderboard, a Weekly Reload, a Monthly Wager Leaderboard, and a monthly prize fund of GBP 10,000.

Rewards, House Keys, and the HBTS Token

Housebets operates a structured rewards model in which 50% of the house edge is returned directly through rakeback, lossback, and level-up bonuses. The remaining 50% is allocated as House Keys, which serve as future conversion units for the HBTS token. XP is normalised against a 1% house edge. For example, a GBP 100 wager on a game with a 4% house edge earns 400 XP.

House Keys are not withdrawable casino cash. The value of any future HBTS token and the timing of any airdrop or staking function are not guaranteed by the gaming licence. Players should treat token-related benefits as supplementary and distinct from regulated casino activity.

Sportsbook Rules

The sportsbook is powered by BETBY. A bet is only valid after confirmation with a unique transaction ID. Clearly erroneous odds may be voided or resettled at the correct price. Postponed, cancelled, or abandoned events are generally treated as void unless the relevant market was already conclusively decided before the event was affected.

In-play markets may be suspended at any time during an active event. In an accumulator, any void selection is removed and the remaining selections are recalculated at the revised odds. Correlated selections may be rejected automatically. Settlement disputes must be raised within 14 days of the original settlement date. Official governing-body results and the BETBY data feed are used as the settlement source.

Game Fairness and Technical Disputes

Third-party RNG games are independently tested by accredited laboratories before being made available in the catalogue. House Games use a provably fair system based on a server seed, a player-controlled client seed, and a cryptographic nonce, allowing any result to be verified independently. Live dealer results are determined by physical dealer actions, and the official server record prevails in the event of any display discrepancy on the player’s device.

If a technical error results in incorrect credits or clearly mistaken winnings, the operator reserves the right to correct or confiscate those amounts. Game and sportsbook limits are product-specific and are not governed by a single platform-wide maximum.

Prohibited Conduct

The terms explicitly prohibit a range of activities that would give a player or group of players an unfair advantage. These include:

• Operating bots or automated betting scripts
• Collusion between players
• Market manipulation or matched betting using promotional funds
• Bonus abuse, including structured play designed to extract value without genuine risk
• Placing bets based on non-public information

Any account found to be engaged in prohibited conduct may be suspended, and balances associated with rule-breaking activity may be forfeited.

Responsible Gambling Commitments

Housebets provides a set of responsible gambling controls accessible directly from the account dashboard. Deposit limits, loss limits, and wager limits can be set on a daily, weekly, or monthly basis. Session time limits and reality-check alerts are also available. Cooling-off periods and self-exclusion options ranging from 24 hours to permanent closure are supported. Self-exclusion can be applied to the casino, the sportsbook, or both.

Limit reductions take effect immediately. Limit increases are subject to a cooling-off period before activation. A fixed-period self-exclusion cannot be reversed or shortened during the chosen duration. The platform signposts external support organisations including BeGambleAware, Gambling Therapy, GamTalk, Gamblers Anonymous, BetBlocker, and GamBlock.

Complaints and Dispute Resolution

Formal complaints must be submitted within 6 months of the incident, bet settlement, or disputed transaction. The standard acknowledgement period is 7 calendar days, with a final response issued within 4 weeks. Responsible gambling complaints receive acknowledgement within 2 calendar days. Each complaint is assigned a unique reference number.

If the internal process does not resolve the matter, players can escalate to Resolvo Curaçao at no cost, or refer the complaint to the Curaçao Gaming Control Board. The full process starts with live chat or email, followed by the official complaint form if the initial contact does not produce a resolution.

Taxes and Jurisdiction

Players are solely responsible for any taxes that may apply to winnings in their own jurisdiction. Housebets does not withhold or remit taxes on behalf of players. The terms are governed by the laws of Curaçao, and the English version of all documentation takes precedence in any legal or interpretive dispute.

For a full overview of everything available at the Housebets platform, including the games catalogue, payment methods, and VIP rewards, the main platform pages provide all current operational details alongside these terms.