Privacy Policy

This page explains how Housebets collects, uses, stores, and shares personal data submitted by players and website visitors. The information below reflects the current data practices of Bridge Technologies B.V., the operator registered at Dr. M.J. Hugenholtzweg 25, Willemstad, Curaçao. Reading this policy carefully helps players understand what data is held, why it is processed, and what rights are available under applicable rules.

What Data Housebets Collects

When a player registers, deposits, plays, or contacts support, a range of personal data is generated and recorded. The categories below cover the main data types processed by the platform.

• Registration data: full name, date of birth, email address, username, and country of residence.
• Contact and communication data: messages sent through live chat, email correspondence to support@housebets.com, and any formal complaint submissions.
• Identity and verification documents: government-issued photo ID, proof of address dated within 90 days, selfie or liveness check results, and source-of-funds evidence where required.
• Financial transaction data: deposit amounts, withdrawal requests, cryptocurrency wallet addresses, network types, transaction IDs (TXIDs), and payment timestamps.
• Technical and device data: IP address, browser type, operating system, session duration, clickstream activity, and device identifiers.
• Gameplay data: wager history, game results, XP accumulation, rakeback and lossback calculations, House Keys balance, and VIP tier progression.
• Responsible gambling data: limit settings, cooling-off periods, self-exclusion status, and any communications linked to player protection tools.

Why This Data Is Processed

Personal data is not collected without a defined purpose. Housebets processes player information for the following reasons.

Account creation and management require accurate identity details to set up a valid player profile. Verification against the KYC threshold of approximately XCG 4,000 (roughly GBP 2,000 cumulative) is a regulatory condition, not a commercial preference. Players who do not complete verification at this threshold may have deposits or withdrawals restricted.

Anti-money laundering and fraud prevention depend on transaction screening. Crypto deposits and withdrawals are checked against blockchain analytics tools, sanctions databases, and device intelligence systems. Any withdrawal above GBP 50,000 or the equivalent in another supported asset may receive additional AML review before processing.

Game integrity and fairness rely on gameplay logs. For House Games using the provably fair system, the server seed, player client seed, and nonce are recorded so results can be independently verified. For third-party titles, RNG test records from accredited laboratories are maintained separately by the relevant provider.

Customer support and complaints handling require access to account history, transaction records, and prior communications. A formal complaint must be submitted within six months of the relevant incident, and Housebets issues a unique reference number for each case. If the internal process does not resolve the issue, the player can escalate to Resolvo Curaçao at no charge.

Marketing and personalised rewards are processed only where the player has not opted out. Rakeback calculations, XP-based level-up bonuses, leaderboard positions, and VIP reload offers all require gameplay data to function correctly.

How Long Data Is Retained

Housebets retains personal data for as long as an account remains active and for a defined period after closure, in line with the Curaçao Gaming Control Board licence number OGL/2024/431/0231 and the operator’s own anti-money laundering obligations.

Accounts with no activity for 12 months may incur a maintenance fee of GBP 10 per month after 14 days notice. Accounts inactive for 36 months may be closed. Data retention following closure is governed by the applicable legal minimum, which typically ranges from five to seven years for financial and identity records in regulated gaming environments.

Data Sharing and Third Parties

Housebets does not sell personal data. However, certain processors and service providers receive data to perform specific functions.

KYC and due-diligence checks are carried out through Sumsub and other third-party verification tools. Payment processing for fiat transactions is handled by licensed third-party providers; the exact providers are displayed in the wallet for the relevant account and jurisdiction. BETBY, the sportsbook supplier, processes betting data within the scope of its own data agreements with Housebets. Blockchain analytics providers screen crypto transactions as part of the AML and sanctions-checking process.

The Curaçao Gaming Control Board may request access to player records in connection with regulatory investigations. Resolvo Curaçao may also access relevant data when handling an escalated complaint.

Cookies and Tracking

The platform uses cookies and similar tracking technologies to maintain login sessions, record preferences, and measure site performance. Technical cookies are necessary for the website to function. Analytical and marketing cookies are used where consent has been given. Players can manage cookie preferences through the relevant browser settings, though disabling certain cookies may affect account functionality.

Player Rights

Players have the right to request access to the personal data held about their account. Requests for correction, deletion, restriction of processing, or data portability should be directed to support@housebets.com. Housebets will respond within the timeframe required by the applicable data protection framework.

For context on how account security interacts with data protection, players are encouraged to enable multi-factor authentication, which is supported and recommended by the platform. Keeping login credentials and linked wallet keys private is the player’s own responsibility.

More information about responsible data practices and player tools is available on Housebets responsible gambling, which covers deposit limits, session controls, and self-exclusion options in detail.

Jurisdiction and Governing Law

The privacy practices described on this page are governed by the laws of Curaçao, consistent with the operator’s registration and licence. Players located outside Curaçao, including those in the United Kingdom, should note that the United Kingdom is a restricted jurisdiction. UK residents cannot complete a valid registration, and UK-specific data protection frameworks such as the UK GDPR do not form the basis of Housebets data commitments. This does not affect the rights available to players in other permitted jurisdictions under applicable local law.

For a broader overview of the platform and what it offers, visit the Housebets casino, which outlines the current game catalogue, rewards structure, and crypto payment options.

Contact for Data Enquiries

All data-related requests and privacy questions should be sent to support@housebets.com. The support team operates 24 hours a day, seven days a week. For formal complaints, the internal procedure requires submission within six months of the event in question, with an acknowledgement issued within seven calendar days and a final response within four weeks.